Compliments
Had a great experience? Let us know, and we'll pass it on to the team.
Feedback
We appreciate your feedback
Tell us what's working, what could be better, or when something's gone wrong. Every piece of feedback helps us get support right.
Three ways to have your say
Big or small, we want to hear it
Participants, families, carers, support coordinators and support workers are all welcome to give feedback. You can also stay anonymous.
Suggestions
Got an idea for how we could do things better? We're always listening.
Complaints
Something not right? Tell us, and we'll work with you to fix it.
Give feedback
Tell us how we're going
Fill in the form, give us a call, or tell your support worker or anyone in the team. Whatever works best for you.
- 1We listenWe'll let you know we've received your feedback, and take the time to understand it.
- 2We actWe look into it properly, and work with you on what needs to happen.
- 3We follow throughWe tell you what we've done, and keep you updated along the way.
Your support won't be affected.
Giving feedback or making a complaint will never change the support you receive from us.
Thank you
We've received your feedback. If you asked us to get in touch, we'll be in contact soon. You can also call us on (08) 7170 5085.
Need help?
We're here to answer your questions and talk you through giving feedback, in whatever way suits you.
Want to talk to someone outside UBU Team?
If you're not happy with how we've handled your complaint, or you'd rather not raise it with us, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au.
Having someone on your side
You can have a family member, friend or independent advocate with you at any point. Ask us and we can help you find one.
Our commitment
We do what we say we'll do
Your feedback helps us keep that promise. It shapes how we train our team, how we plan support, and how we look after the people we work with — so we can keep supporting you to be you!
(08) 7170 5085